Question 1

Is Zalvo only for salons?

Accepted Answer

Zalvo is made for salons, spas, barber shops, beauty clinics and home-care beauty services. If you do bookings and beauty services, Zalvo can fit you.

Question 2

Can I use Zalvo on my mobile?

Accepted Answer

Yes. Most owners use Zalvo on their mobile or tablet. Your staff can also log in from their own phones.

Question 3

Do you support monthly and yearly payment?

Accepted Answer

Yes. You can pay monthly or yearly. Yearly plans give you a lower price for the same features.

Question 4

Is my data safe?

Accepted Answer

Your data is stored in secure cloud servers. Only you and your team can see your salon data.

Question 5

How long does setup take?

Accepted Answer

Basic setup can be done in 1–2 days. We help you add services, staff and prices and start billing quickly.

Question 6

Can you migrate from my old system or Excel?

Accepted Answer

Yes. Our team helps you move key data from paper, Excel or another software into Zalvo step by step.

Question 7

Do I need a POS machine to use Zalvo?

Accepted Answer

No. You can start with just your mobile or laptop. POS devices are optional for faster front-desk billing.

Question 8

What if my internet goes off?

Accepted Answer

You can continue basic work on your devices and sync when internet is back. For heavy use, we still recommend a stable connection.

Question 9

How do I contact support?

Accepted Answer

You can reach us on WhatsApp, phone or email during UAE hours (10am – 8pm, Sunday to Friday).

Question 10

Can I cancel or change plan later?

Accepted Answer

Yes. You can upgrade or downgrade your plan and discuss renewal options with our team before your term ends.

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